Optiver is seeking a Senior Facilities Manager to oversee operations across our North America portfolio, ensuring alignment of policy, process and personnel in support of the firm’s continued growth. The successful candidate will understand, and be adept in, day-to-day support, organizational structuring and team management & mentoring, executing Optiver’s goal of creating a best-in-class employee, candidate and guest experience.

A highly visible and interactive role, this person will be responsible for proactively identifying opportunities to develop an office environment that aligns to our culture of high performance and high reward. The role will be varied and we are looking for someone who is eager to get stuck into both the operational and strategic sides of Office Operations.

Aspects under this role’s purview include, but are not limited to, FM, OM, reception, mailroom, catering, hospitality, H&S, administration, policies, processes, technical applications, MACs, construction/remodeling and budgeting/forecasting.

Who we are:

Optiver is a tech-driven trading firm and leading global market maker. As one of the oldest market making institutions, we are a trusted partner of 50+ exchanges across the globe. Our mission is to constantly improve the market by injecting liquidity, providing accurate pricing, increasing transparency and acting as a stabilizing force no matter the market conditions. With a focus on continuous improvement, we participate in the safeguarding of healthy and efficient markets for everyone who participates.

Optiver Chicago’s culture parallels the energetic city we’re immersed in. Home to the Chicago Board of Trade, Chicago Board Options Exchange, and Chicago Mercantile Exchange, Chicago has established itself as the trading capital of the US. Active on leading US exchanges, Optiver’s Chicago office trades a wide range of products from listed derivatives to cash equities, ETFs, bonds and foreign exchange.

What you’ll do:

• Manage Optiver's North America office spaces and administration, including alignment across sites
• Develop and maintain policies, processes and personnel to ensure a best-in-class workplace experience for employees, candidates and guests
• Oversee catering operations, including full service cafeterias, barista bars and snack provision
• Monitor, track and report ESG-related data and analytics
• Support development and execution of facilities budget and financial analyses
• Multi-site alignment of furniture, interior design, brand integration, and office equipment
• Oversee construction, remodeling and moves/adds/changes, working with internal stakeholders and external partners
• Act as escalation path for property management teams
• Manage vendor RFPs, interviews, contract negotiation and development of KPIs
• Oversee administration and appropriate use of access control and security systems
• Research future workplace trends and continue developing Optiver's physical spaces in support of the employee experience
• Oversee janitorial, electrical, plumbing, mechanical and HVAC services
• Maintain and further develop Optiver’s health & safety program, incorporating policies, life safety training and internal emergency response teams
• Ensure the front desk function at each office meets optimal standards, including visitor protocols, incoming/outgoing mail, packages etc.
• Own and track densification and occupancy levels; propose MACs when needs arise
• Partner with IT Operations on crossover facilities projects
• Grow, develop and mentor Optiver's Office Operations team in the areas of facilities management and office administration

What you’ll need:

• 8+ years experience in office & facilities management
• 5+ years in a supervisory role, including personnel management
• 5+ years managing catering operations
• Site experience totaling at least 150,000 sq ft and employee headcounts across locations of 500+
• Foundational knowledge of building infrastructure fundamentals (MEP)
• Comfortable initiating and developing strong relationships and credibility across a broad range of stakeholders, both internal and external
• High resiliency to competing priorities and uncompromising focus on quality
• Excellent organisation and leadership skills
• Willingness to take ownership of mistakes, both individually and across the team
• Analytical, data driven approach to problem solving
• Client centric, customer service disposition
• Participation in, and development of, firm culture
• Professional verbal and written communication skills
• Ability to travel between US offices as business needs dictate
• Extraordinary attention to detail
• IFMA credentials or equivalent a plus

• Work alongside best-in-class professionals from over 40 different countries.
• Performance based bonus structure that is unmatched anywhere in the industry. We combine our profits across desks, teams and offices into a global profit pool fostering a truly collaborative environment to work in.
• Ownership over initiatives that directly solve business problems.