WHO WE ARE

Optiver is a tech-driven trading firm and leading global market maker. For over 35 years, Optiver has been improving financial markets around the world, making them more transparent and efficient for all participants. With more than 1,600 employees in offices around the world, we’re united in our commitment to improve the market through competitive pricing, execution and thorough risk management. By providing liquidity on multiple exchanges across the world, we actively trade on 70+ exchanges, where we’re trusted to always provide accurate buy and sell pricing – no matter the market conditions.

Optiver’s Sydney office is one of the primary players within Asian markets, trading a range of products. Established in 1996, we're an active participant on the Hong Kong, Korea, Singapore, Taiwan and Japan exchanges, and act as Optiver’s APAC head office.

WHAT YOU'LL DO 

We are looking for 2x Senior Enterprise Support Engineer who will work with Windows client fleet management and on small projects with the IT Infrastructure Services team. As an Enterprise Support Engineer, you will have the opportunity to combine your knowledge in customer support and troubleshooting with a problem-solving mindset to solve business issues. You will be expected to identify improvement opportunities to processes and systems and work on implementing solutions to those. You will need to be able to both assist with user and systems related issues and remediate them from reoccurring. Other responsibilities include: 

• Act as the first point of contact for users seeking support or placing requests
• Log and work on incident tickets, user requests and systems alert management
• Deal with a range of trading related systems and equipment in a fast-paced environment
• Automate, standardize and allow users to self-service processes via scripting, systems and creating quality documentation
• Build trust and relationships with all users to understand needs and priorities
• Perform periodic audits to the environment enforcing security and standards

WHO YOU ARE

• 5+ years of experience working in Service Desk related role
• Experience with Microsoft Windows operating system, Office suite, Microsoft stack and associated technologies (AD, DNS, Group Policy, DHCP, etc) and exposure to Basic Network troubleshooting (LAN, WAN, and switches)
• Demonstrated experience in management of user access to systems and services, including printers, audio and visual equipment
• Specific experience of SOE image creation and installation (including desktop-unattended)
• Familiarity with provisioning systems such as SCCM
• Genuine passion for IT support, a true love of customer service and a can-do attitude
• Excellent verbal, written and interpersonal communication skills
• Please note this role requires the ability to work in shifts 

WHAT YOU'LL GET

• The chance to work alongside diverse, intelligent and driven peers in a rewarding environment
• We offer competitive remuneration, including: an attractive bonus structure and additional leave entitlements
• Training, mentorship and personal development opportunities
• Gym membership plus weekly in-house chair massages
• Daily breakfast and lunch facilities
• Regular social events including an annual company trip
• Guided relocation, a competitive relocation package and visa sponsorship where necessary

As an intentionally flat organisation, we believe that great ideas and impact can come from everyone. We are passionate about empowering individuals and creating diverse teams that thrive. Every person at Optiver should feel included, valued and respected, because we believe our best work is done together.

Our commitment to diversity and inclusion is hardwired through every stage of our hiring process. We encourage applications from candidates from any and all backgrounds, and we welcome requests for reasonable adjustments during the process to ensure that you can best demonstrate your abilities.